Survey Solutions v19.08 adds the following useful features:
- Comments may be resolved by Supervisors and Headquarters users.
- Headquarters users may respond to Supervisors questions.
- Detailed user action log can be accessed via API;
- Export improvements.
Comments may be resolved by Supervisors and Headquarters users.
A comment may be left for a particular question by an interviewer, or a member of the supervising team (supervisor or an HQ user). The comment usually describes a point of attention or requesting a correction to be made. And when the comment is addressed, it is important to mark it as such.
Whenever a comment is present, a supervisor or an HQ user may mark it as resolved by clicking the RESOLVE button:
Resolving the comment does not erase it completely, but hides it from the screen behind the SHOW RESOLVED button.
Headquarters users may respond to Supervisors questions.
Headquarters users could approve the interviews without waiting for the supervisor decisions. Yet the involvement of the supervisors was necessary in surveys where supervisors questions were included, as the HQ-users didn’t have a possibility to fill out those questions.
This limitation has been overcome in v19.08 and the HQ-users can now respond to the supervisor questions before approving the interview. This allows creating flatter hierarchies in small surveys, where all the supervisory work is done by the HQ users without the necessity to man the supervisor position.
Detailed user action log can be accessed via API.
The detailed actions log is useful for monitoring the activity of the users, such as when they synchronize and whether they started working on an assignment.
See the support page for more information on the detailed actions log: https://support.mysurvey.solutions/headquarters/reporting/detailed-action-log/
This log was previously only available interactively at the HQ. Now, in v19.08 a new API query has been added to permit a download of such a log (for a particular interviewer) from an external API client.
It remains the responsibility of such an API client to parse out the events it is interested in from such a log of time stamped messages.
Improvements in Export
Improvements in exporting of the data include the more natural behavior of the selectors at the export page, as requested by macuata and other users.
Another change fixes a bug where if survey includes more than one version, exporting all of them into a cloud storage overwrote them retaining only the last one, as described by andresarau and others.
Now all of them will be exported with a suffix indicating a version, so that they can be placed in the same cloud storage.