Setup and Configuration

Admin Settings

Survey Solutions server administrator may adjust the server settings. These settings affect simultaneously all surveys and all users on the server and have the effect immediately when applied. To access the settings, click on the administrator account menu and select ‘Settings’. Export Encryption This group of settings contains settings that control the encryption of the data archive produced when exporting the data from Survey Solutions. When ‘enable encryption’ checkbox is checked, the produced data zip-archive will be encrypted with a password that the administrator specifies in the settings.

August 4, 2019

Standalone Server

A Standalone Survey Solutions Server is any server where Survey Solutions is installed outside of the cloud facilities managed by the Survey Solutions developers team. Most of the users prefer the cloud-based servers for their reliability and convenience, yet standalone servers may be sometimes required for performance or legal considerations. We strongly recommend our users who are just starting with Survey Solutions to use our free cloud servers on the WB infrastructure.

July 17, 2019

Standalone Installation

The setup has two parts, database installation and the application after that. Before running SurveySolutions.exe make sure that you have an installed and running instance of PostgreSQL. You can download PostgreSQL from here and run the setup. We currently run PostgreSQL version 10.6 on our servers. During the process you’ll set the port on which server will be running as well as a password for built-in user (postgres by default).

July 15, 2019

Standalone Server Errors

The following errors may be encountered when working with a standalone server (local data server): 1. “Unable to import new questionnaire: Could not connect to Designer. Please check if Designer is available and try again.” Your Headquaters app is trying to contact the Survey Solutions Designer server to import the questionnaire, but can’t reach it. It is very unlikely that the Designer is not responding or is not working read how to check here so the problem is most likely with your network configuration.

May 30, 2019

Demo server

Survey Solutions developers team provides a special demo server equipped with the latest version of the Survey Solutions Headquarters for the users that want to: explore the interface of the software, try different roles, test pre-loading data files, see the new features added in a recent release. It is important to understand that this server may not be utilized for real survey data collection, because this server is a public server that anyone in the world can access, and also because the demo server is also periodically cleared (erazed), when it accumulates a lot of old surveys or users that are no longer active, usually once a month.

February 8, 2019

Alternative maps for servers in China

Survey Solutions map reports utilize maps provided by Google through their online service. To enable access to Google maps from China, the following two parameters should be added to the appSettings section in web.config configuration file of the Survey Solutions server: <add key="Google.Map.BaseApiUrl" value=""/> <add key="Google.Map.BaseUrl" value=""/> This will replace the common Google maps engine used by all countries with the one specific for China. A restart of the web server may be required for the new settings to take effect.

April 3, 2018

Changing the Interface Language

Survey Solutions interface for Headquarter and Supervisor users can be presented in different languages. This article describes how to switch the interface to be presented in an alternative language. Recall that both HQ and Supervisor users work via a web browser. Switching the interface is done by telling the browser to request the content in a particular language. Note that this affects both Survey Solutions and other sites that are visited with the same browser.

June 16, 2016