Setup and Configuration

Standalone Server Errors

The following errors may be encountered when working with a standalone server (local data server): 1. “Unable to import new questionnaire: Could not connect to Designer. Please check if Designer is available and try again.” Your Headquaters app is trying to contact the Survey Solutions Designer server to import the questionnaire, but can’t reach it. It is very unlikely that the Designer is not responding or is not working read how to check here so the problem is most likely with your network configuration.

May 30, 2019

Demo server

Survey Solutions developers team provides a special demo server equipped with the latest version of the Survey Solutions Headquarters for the users that want to: explore the interface of the software, try different roles, test pre-loading data files, see the new features added in a recent release. It is important to understand that this server may not be utilized for real survey data collection, because this server is a public server that anyone in the world can access, and also because the demo server is also periodically cleared (erazed), when it accumulates a lot of old surveys or users that are no longer active, usually once a month.

February 8, 2019

Standalone Installation

The setup has two parts, database installation and the application after that. Before running SurveySolutions.exe make sure that you have an installed and running instance of PostgreSQL. You can download PostgreSQL from here and run the setup. We currently run PostgreSQL version 10.6 on our servers. During the process you’ll set the port on which server will be running as well as a password for built-in user (postgres by default).

February 7, 2019

Alternative maps for servers in China

Survey Solutions map reports utilize maps provided by Google through their online service. To enable access to Google maps from China, the following two parameters should be added to the appSettings section in web.config configuration file of the Survey Solutions server: <add key="Google.Map.BaseApiUrl" value=""/> <add key="Google.Map.BaseUrl" value=""/> This will replace the common Google maps engine used by all countries with the one specific for China. A restart of the web server may be required for the new settings to take effect.

April 3, 2018

Admin Settings

Administrators of the server can enable data export encryption, add a logo to the server home page, and see the admin auditing log. These can be enabled by accessing the *Settings* menu from the user drop down menu at the top right of the page. Data Export Encryption  This allows administrators to password protect data files. Select the *enable encryption* check box. The password for the data export files will automatically be generated, and can be reset by clicking on the refresh button.

January 9, 2017

Changing the Interface Language

Survey Solutions interface for Headquarter and Supervisor users can be presented in different languages. This article describes how to switch the interface to be presented in an alternative language. Recall that both HQ and Supervisor users work via a web browser. Switching the interface is done by telling the browser to request the content in a particular language. Note that this affects both Survey Solutions and other sites that are visited with the same browser.

June 16, 2016