Setup and Configuration

Server Installation

Installation has following steps: Installing PostgreSQL Installing SurveySolutions Post installation configuration Installing PostgreSQL Make sure that you have an installed and running instance of PostgreSQL before running SurveySolutions.exe You can download PostgreSQL from here and run the setup. Pick latest stable version. During the process you’ll set the password: Port on which server will be running: . After installation is complete, follow the instructions for tuning PostgreSQL for production use

October 14, 2020

AWS setup

Installation of survey solutions on amazon AWS Installation has following steps: Create security group for web server and RDS to be able to communicate Create PostgreSQL instance Create ec2 instance for running Survey Solutions Install Survey Solutions Create security group In order to have connection between Survey Solutions and PostgreSQL you can create new security group as described in here. From the AWS Management Console: Click on EC2 under the Compute heading Scroll down the left-hand navigation to Network & Security Click on Security Groups Click on Create security group In the create security group specify name and description:

October 1, 2020

Survey Solutions Server

This article describes the main steps to setup your own Survey Solutions server. Study the requirements for a server. These requirements are minimal and may be periodically revised. Your survey may require a different hardware configuration. You may need to calibrate for a few months before the survey to determine the optimal configuration. Follow the installation instructions to install the prerequisites and the Survey Solutions itself.

September 16, 2020

Data Server Errors

The following errors may be encountered when working with a data server: 1. “Unable to import new questionnaire: Could not connect to Designer. Please check if Designer is available and try again.“ Your Headquaters installation is trying to contact the Survey Solutions Designer server to import the questionnaire, but can’t reach it. It is very unlikely that the Designer is not responding or is not working read how to check here so the problem is most likely with your network configuration.

September 16, 2020

Device Logs

Survey Solutions contains a built-in mechanism for logging the problems and transmitting the log data from tablets to the HQ server. This helps to investigate the issues where the interviewers can not supply any detailed problem report and commonly describe the problem with “it doesn’t work” or “it crashes” and it is difficult or not possible to access the device directly. The information contained in the device logs is rather technical and should be interpreted by IT personnel or software developers.

September 2, 2020

Export Service

Version 20.08 and newer Version 20.08 is delivered with export service embedded within Headquarters application. No separate windows service is installed in the system, only IIS website. All the information regarding startup of export you can find in logs folder. You still need to have BaseUrl configured properly, but no need to manage ExportServiceUrl configuration. Version 20.07 and older Survey solutions comes in two parts. Headquarters user facing web application (usually executed within IIS web server) and Export background windows service.

August 12, 2020

Demo server

Survey Solutions developers team provides a special demo server equipped with the latest version of the Survey Solutions Headquarters for the users that want to: explore the interface of the software, try different roles, test pre-loading data files, see the new features added in a recent release. It is important to understand that this server may not be utilized for real survey data collection, because this server is a public server that anyone in the world can access, and also because the demo server is also periodically cleared (erazed), when it accumulates a lot of old surveys or users that are no longer active, usually once a month.

June 22, 2020

Alternative maps for servers in China

Survey Solutions map reports at the data server utilize maps provided by Google through their online service. The installation sets the parameters regulating access to this service with the parameters applicable to the majority of users, but these servers are known to be inaccessible from the networks in China. To enable access to Google maps from China, a different server, specific to China, must be used. The following two parameters should be changed in the GoogleMap section in appsettings.

May 6, 2020

Personal Demo Server

Survey Solutions users may familiarize themselves with the Headquarters/Admin functionality using a personal demo server (PDS). Personal demo servers are managed through the self-service portal. You start by submitting a corresponding request. Before you proceed, make sure you understand the purpose and limitations of the PDS: Every Survey Solutions user may request one PDS. There are no forms to fill and the server becomes available shortly after the request is submitted.

April 20, 2020

Admin Settings

Survey Solutions server administrator may adjust the server settings. These settings affect simultaneously all surveys and all users on the server and have the effect immediately when applied. To access the settings, click on the administrator account menu and select ‘Settings’. Export Encryption This group of settings contains settings that control the encryption of the data archive produced when exporting the data from Survey Solutions. When ‘enable encryption’ checkbox is checked, the produced data zip-archive will be encrypted with a password that the administrator specifies in the settings.

August 4, 2019