FAQ

I have tried Survey Solutions and want my own server. What do I do next?

When you are ready to begin data collection, please submit the new server request. We will create a server within 2 business days or less. Should you not receive notification that your server is available, please contact us again.

July 22, 2016

How much does Survey Solutions cost?

The Survey Solutions software suite is always free. At the World Bank’s discretion, the platform for hosting the software - typically, a cloud server - may also be provided for free. The Survey Solutions team offers a full array of support services. Standard email support is free. The Survey Solutions team endeavors to answer all questions within 2 business days or less. More intensive support, such as on-site training or questionnaire development, may involve fees for cost recovery.

July 22, 2016