FAQ

How can I request localization for the Interviewer and Tester in a new language?

Please contact our developer team and request the localization. We will review your request and, if approved, we will send you Excel files with strings to translate. Once we receive the files with translation from you, we will try integrating the new translation into the next release. However, you should realise that the initial translation is just part of the localisation work. The most time consuming task is to support the localization for the new versions.

September 7, 2016

Is Internet access required during interviews?

No. Internet access is only required to synchronize data and case assignments, and is not needed during interviews. In some cases the interviewers might go without connection for weeks (for example, remote islands in the Pacific). They synchronize with the server when they reach the location with 3G of WiFi internet coverage.

September 7, 2016

Is there an offline version of the questionnaire designer?

No. The Questionnaire Designer can only be used online. Survey Solutions evolves very rapidly and we are introducing new features with each monthly release. An online designer allows us to maintain the version compatibility. Another argument in favor of online designer is that in order to use any CAPI software a tablet has to communicate to a server. So, the internet connection is necessary for data collection and thus should also be available for Questionnaire Designer.

September 7, 2016

What kind of support does the Survey Solutions team provide to the users.

Basic remote support (FREE) Extended remote support (Skype, email) On site support (missions of Survey Solutions staff to the country) Training and capacity building.

September 7, 2016

Does obtaining a GPS signal require an internet connection?

No, GPS receiver in the tablets relies on satellites to obtain coordinates. So, no internet (3G or WiFi connection) is required. However, you can improve accuracy of GPS signal by pairing the satellite signals with the coordinates obtained from mobile networks.

September 7, 2016

Can data collected with Survey Solutions be saved/backed up on a USB stick or micro-SD card?

No, we do not support such functionality. This feature will unavoidably lead to data losses and increases in survey management costs. Saving data to UBS generates multiple versions of data that is very difficult to maintain without overriding the useful data. To avoid duplication, Survey Solutions imposes a rule where a particular questionnaire can be only with one agent in the system.

September 7, 2016

What kind of tablets should we purchase to use with Survey Solutions?

Survey Solutions is designed to work on Android tablets. The interface is optimized to work on tablets with a screen of 7-inch or larger. Survey Solutions will work on devices with smaller screens (5-inch) but some users might experience difficulties in reading small fonts. Minimal requirements for tablets are described in the specialized FAQ for IT.

September 7, 2016

What are the costs associated with using Survey Solutions?

Survey Solutions is free software distributed under a Global Public Goods licence. The licence agreement puts no restrictions on the use of Survey Solutions by either public or private companies. However, to use Survey Solutions you will need to purchase tablets and arrange space of a server to run the Survey Solutions HQ application.

September 7, 2016

How many surveys can be conducted on a single instance of WB cloud?

A Survey Solutions server instance on the World Bank cloud can be used for one or several surveys conducted at the same time. We recommend that a separate server be used for each survey. Please request a new server instance for each survey you are conducting.

September 7, 2016

I read about Survey Solutions and want to use it for collecting data in my survey. Where can I download a software to install?

Survey Solutions supports local installations and cloud servers. For users who are just starting with Survey Solutions, we recommend using the WB cloud servers. This will simplify the support costs. Before requesting the cloud server, we expect our users to familiarize themselves with functionality of Survey Solutions. You need to create a questionnaire on Questionnaire designer; test your questionnaire with Tester; test the survey management functionality with Demo server. After that, please submit the new server request.

September 7, 2016