FAQ

Can data collected with Survey Solutions be saved/backed up on a USB stick or micro-SD card?

No, we do not support such functionality. This feature will unavoidably lead to data losses and increases in survey management costs. Saving data to UBS generates multiple versions of data that is very difficult to maintain without overriding the useful data. To avoid duplication, Survey Solutions imposes a rule where a particular questionnaire can be only with one agent in the system.

September 7, 2016

What kind of tablets should we purchase to use with Survey Solutions?

Survey Solutions is designed to work on Android tablets. The interface is optimized to work on tablets with a screen of 7-inch or larger. Survey Solutions will work on devices with smaller screens (5-inch) but some users might experience difficulties in reading small fonts. Minimal requirements for tablets are described in the specialized FAQ for IT.

September 7, 2016

What are the costs associated with using Survey Solutions?

Survey Solutions is free software distributed under a Global Public Goods licence. The licence agreement puts no restrictions on the use of Survey Solutions by either public or private companies. However, to use Survey Solutions you will need to purchase tablets and arrange space of a server to run the Survey Solutions HQ application.

September 7, 2016

How many surveys can be conducted on a single instance of WB cloud?

A Survey Solutions server instance on the World Bank cloud can be used for one or several surveys conducted at the same time. We recommend that a separate server be used for each survey. Please request a new server instance for each survey you are conducting.

September 7, 2016

I read about Survey Solutions and want to use it for collecting data in my survey. Where can I download a software to install?

Survey Solutions supports local installations and cloud servers. For users who are just starting with Survey Solutions, we recommend using the WB cloud servers. This will simplify the support costs. Before requesting the cloud server, we expect our users to familiarize themselves with functionality of Survey Solutions. You need to create a questionnaire on Questionnaire designer; test your questionnaire with Tester; test the survey management functionality with Demo server. After that, please submit the new server request.

September 7, 2016

How to request local server installation?

Survey Solutions supports local installations and cloud servers. For users who are just starting with Survey Solutions, we recommend using the WB cloud servers. This will simplify the support and reduce the costs. Before requesting the cloud server, we expect our users to familiarize themselves with functionality of Survey Solutions. You need to create a questionnaire on Questionnaire designer; test your questionnaire with Tester; test the survey management functionality with Demo server.

September 7, 2016

Does Survey Solutions support data exchange from one tablet to another with Bluetooth, Point-to-Point or USB connection?

No, current version of Survey Solutions does not support such data exchange. We see no reliable way to maintain and manage multiple copies of the same questionnaire on several tablets. While we realize the benefits of such transfer protocols in certain situations, the risk of data losses is too high for us to implement this feature.

September 7, 2016

How can I try out Survey Solutions?

Step 1: Develop a test questionnaire by following the instructions in the Getting Started with Survey Solutionsvideo tutorial. Step 2: Explore the survey management system by following the instructions in the Setting Up a Test Survey video tutorial. Step 3: Should you have any further questions, please contact us.

July 22, 2016

I have tried Survey Solutions and want my own server. What do I do next?

When you are ready to begin data collection, please submit the new server request. We will create a server within 2 business days or less. Should you not receive notification that your server is available, please contact us again.

July 22, 2016

How much does Survey Solutions cost?

The Survey Solutions software suite is always free. At the World Bank’s discretion, the platform for hosting the software - typically, a cloud server - may also be provided for free. The Survey Solutions team offers a full array of support services. Standard email support is free. The Survey Solutions team endeavors to answer all questions within 2 business days or less. More intensive support, such as on-site training or questionnaire development, may involve fees for cost recovery.

July 22, 2016