Basic remote support (FREE) Extended remote support (Skype, email) On site support (missions of Survey Solutions staff to the country) Training and capacity building.September 7, 2016
No, GPS receiver in the tablets relies on satellites to obtain coordinates. So, no internet (3G or WiFi connection) is required. However, you can improve accuracy of GPS signal by pairing the satellite signals with the coordinates obtained from mobile networks.September 7, 2016
No, we do not support such functionality. This feature will unavoidably lead to data losses and increases in survey management costs. Saving data to UBS generates multiple versions of data that is very difficult to maintain without overriding the useful data. To avoid duplication, Survey Solutions imposes a rule where a particular questionnaire can be only with one agent in the system.September 7, 2016
Survey Solutions is designed to work on Android tablets. The interface is optimized to work on tablets with a screen of 7-inch or larger. Survey Solutions will work on devices with smaller screens (5-inch) but some users might experience difficulties in reading small fonts. Minimal requirements for tablets are described in the specialized FAQ for IT.September 7, 2016
Survey Solutions is free software distributed under a Global Public Goods licence. The licence agreement puts no restrictions on the use of Survey Solutions by either public or private companies. However, to use Survey Solutions you will need to purchase tablets and arrange space of a server to run the Survey Solutions HQ application.September 7, 2016
A Survey Solutions server instance on the World Bank cloud can be used for one or several surveys conducted at the same time. We recommend that a separate server be used for each survey. Please request a new server instance for each survey you are conducting.September 7, 2016
I read about Survey Solutions and want to use it for collecting data in my survey. Where can I download a software to install?
Survey Solutions supports local installations and cloud servers. For users who are just starting with Survey Solutions, we recommend using the WB cloud servers. This will simplify the support costs. Before requesting the cloud server, we expect our users to familiarize themselves with functionality of Survey Solutions. You need to create a questionnaire on Questionnaire designer; test your questionnaire with Tester; test the survey management functionality with Demo server. After that, please submit the new server request.September 7, 2016
Survey Solutions supports local installations and cloud servers. For users who are just starting with Survey Solutions, we recommend using the WB cloud servers. This will simplify the support and reduce the costs. Before requesting the cloud server, we expect our users to familiarize themselves with functionality of Survey Solutions. You need to create a questionnaire on Questionnaire designer; test your questionnaire with Tester; test the survey management functionality with Demo server.September 7, 2016
Does Survey Solutions support data exchange from one tablet to another with Bluetooth, Point-to-Point or USB connection?
No, current version of Survey Solutions does not support such data exchange. We see no reliable way to maintain and manage multiple copies of the same questionnaire on several tablets. While we realize the benefits of such transfer protocols in certain situations, the risk of data losses is too high for us to implement this feature.September 7, 2016
Step 1: Develop a test questionnaire by following the instructions in the Getting Started with Survey Solutionsvideo tutorial. Step 2: Explore the survey management system by following the instructions in the Setting Up a Test Survey video tutorial. Step 3: Should you have any further questions, please contact us.July 22, 2016