FAQ

Features in Beta

Survey Solutions is an actively developed software. New features are added in monthly updates. Some of the features are released with status “beta”, meaning they are still being finalized and must be carefully evaluated for reliability and suitability by our clients. At the moment the following features are in the status “beta”: satellite map viewing, positioning, and area measurement on the tablets in the Interviewer App. This feature is known to be incompatible with Android 64-bit OS in versions of Survey Solutions prior to 18.

August 9, 2018

What tablets should I buy?

Technical Requirements Survey Solutions software works with Android tablets with the following specifications: - Version of Android: OS Android 4.3.1 or better is required; Android 5.0+ is strongly recommended. - RAM Minimum 1.5GB - Memory 8GB of flash memory storage. At least 1GB of available space must be available for Survey Solutions’ use. The Survey Solutions software installation package (.apk) is close to 30MB, but more space will be required during the operation of the software.

August 9, 2018

How much does Survey Solutions cost?

The Survey Solutions software suite is always free. At the World Bank’s discretion, the platform for hosting the software - typically, a cloud server - may also be provided for free. The Survey Solutions team offers a full array of support services. Standard email support is free. The Survey Solutions team endeavors to answer all questions within 2 business days or less. More intensive support, such as on-site training or questionnaire development, may involve fees for cost recovery.

August 9, 2018

I have tried Survey Solutions and want my own server. What do I do next?

When you are ready to begin data collection, please submit the new server request. We will create a server within 2 business days or less. Should you not receive notification that your server is available, please contact us again.

August 9, 2018

How can I try out Survey Solutions?

Step 1: Develop a test questionnaire by following the instructions in the Getting Started with Survey Solutionsvideo tutorial. Step 2: Explore the survey management system by following the instructions in the Setting Up a Test Survey video tutorial. Step 3: Should you have any further questions, please contact us.

August 9, 2018

Does Survey Solutions support data exchange from one tablet to another with Bluetooth, Point-to-Point or USB connection?

No, current version of Survey Solutions does not support such data exchange. We see no reliable way to maintain and manage multiple copies of the same questionnaire on several tablets. While we realize the benefits of such transfer protocols in certain situations, the risk of data losses is too high for us to implement this feature.

August 9, 2018

How to request local server installation?

Survey Solutions supports local installations and cloud servers. For users who are just starting with Survey Solutions, we recommend using the WB cloud servers. This will simplify the support and reduce the costs. Before requesting the cloud server, we expect our users to familiarize themselves with functionality of Survey Solutions. You need to create a questionnaire on Questionnaire designer; test your questionnaire with Tester; test the survey management functionality with Demo server.

August 9, 2018

I read about Survey Solutions and want to use it for collecting data in my survey. Where can I download a software to install?

Survey Solutions supports local installations and cloud servers. For users who are just starting with Survey Solutions, we recommend using the WB cloud servers. This will simplify the support costs. Before requesting the cloud server, we expect our users to familiarize themselves with functionality of Survey Solutions. You need to create a questionnaire on Questionnaire designer; test your questionnaire with Tester; test the survey management functionality with Demo server. After that, please submit the new server request.

August 9, 2018

How many surveys can be conducted on a single instance of WB cloud?

A Survey Solutions server instance on the World Bank cloud can be used for one or several surveys conducted at the same time. We recommend that a separate server be used for each survey. Please request a new server instance for each survey you are conducting.

August 9, 2018

What are the costs associated with using Survey Solutions?

Survey Solutions is free software distributed under a Global Public Goods licence. The licence agreement puts no restrictions on the use of Survey Solutions by either public or private companies. However, to use Survey Solutions you will need to purchase tablets and arrange space of a server to run the Survey Solutions HQ application.

August 9, 2018