FAQ

Which languages can be used?

This article discusses the appearance of the questionnaire. for changing the language of the software itself (Designer and Headquarters components), refer to Changing the Interface Language, for Interviewer refer to Interface Localization, for information about multilingual questionnaires refer to Multilingual Questionnaires. The questionnaire instrument can be designed in any language supported in Unicode. Survey Solutions will display text and allow entry in Unicode and the entered values will be preserved in the exported data.

November 12, 2018

Date and Time formats

This document uses the following notation to describe the date and time formats: Y - year M - month D - day h - hour m - minute s - second T - exactly letter T {AM|PM} - one of the two time specifications AM or PM. Mon - month abbreviated to 3 letters Month - full month name. DOW - day of week (such as Monday, Tuesday, etc).

June 27, 2018

Server Not Working

Survey Solutions team strives to provide reliable cloud server hosting. Once in a while we are receiving messages that a certain server “…is not working”. In most cases this is a problem with the user’s equipment used to access the server, rather than the server itself. Before sending the report that a server is “not working” use any of the following tools to confirm that this is indeed the case:

March 2, 2018

How to cite Survey Solutions in a publication?

The suggested citation for Survey Solutions is: The World Bank, 2018 Survey Solutions CAPI/CAWI platform: Release 5.26. Washington DC, The World Bank Please, specify the version and year corresponding to the version you were using at the time of the survey.

February 8, 2018

Excessive interviews

Situation Every interview in Survey Solutions is created based on an assignment, which dictates how many interviews (often just one) must be collected. In some cases users receive more interviews at the server then the assignment required. This corresponds to values in the column “Count” are bigger than in the column “Size” in the table showing assignments. Explanation The reason for this is the following scenario: Supervisor gives assignment A to interviewer X; Interviewer X picks assignment A (synchronizes) and proceeds to the enumeration area; The supervisor changes her mind and re-assigns assignment A to interviewer Y; Interviewer Y picks assignment A (synchronizes) and proceeds to the enumeration area; At this moment both interviewers X and Y have assignment A on their tablet and have the possibility to start an interview from it; note that neither X nor Y know anything about the parallel copy of the assignment, at should normally proceed to fulfill it because it appears on their dashboards.

January 26, 2018

Local Installation: Interviwer app cannot connect to the server over HTTPS

Symptoms: When Interviewer app is trying to connect to the Headquarters application on a local server over the secure http (https) protocol synchronization process fails with an error “NO CONNECTION TO THE SURVEY SOLUTIONS SUPERVISOR. PLEASE MAKE SURE THAT THE WEBSITE IS AVAILABLE”. The Headquarters application is setup correctly, with a valid security certificate, and in the mobile browser on the Android device users can successfully access it without any errors or warnings.

January 9, 2018

My questionnaire is not as fast as it used to be. Why?

The Survey Solutions software is being very actively developed and every new release adds new features, optimizations and efficiency improvements. However, sometimes the support team receives inquiries regarding the decrease of performance of the interviewer’s app, perhaps after an update. Here it is important to make sure that a valid comparison is made. A few common explanations to consider: � Reason Explanation 1. The questionnaire has changed This is by far the most common reason.

December 13, 2017

Features in Beta

Survey Solutions is an actively developed software. New features are added in monthly updates. Some of the features are released with status “beta”, meaning they are still being finalized and must be carefully evaluated for reliability and suitability by our clients. At the moment the following features are in the status “beta”: satellite map viewing, positioning, and area measurement on the tablets in the Interviewer App. This feature is known to be incompatible with Android 64-bit OS in versions of Survey Solutions prior to 18.

July 26, 2017

Is the Designer tool online now?

The Survey Solutions Designer tool is a web-based tool and is accessible over the Internet. As with any website, when you can’t use the site, it could be: a problem with the site, a problem with connection, or a problem with your own device. In order to identify if the problem is with the site or related specifically to you, other devices can be used to try accessing the same site.

July 26, 2017

FAQ for email support

Before writing your request, study the documentation online, read the FAQ, and browse this knowledge base. Don’t neglect Google or other search engines. This is usually the fastest way to get your issue resolved. It will also help you to use the right terminology when asking a question. Write your request clearly. If we don’t understand it, we will ask for clarification and it will take longer to resolve your issue.

July 24, 2017