FAQ

Support checklists

When reporting a technical problem in Survey Solutions, you may be requested by the support agent to collect the information based on one of the following lists. Orange list #information itemexample 1Full server name. Please, do not write ‘my server’, ‘our server’, ‘one of our servers’. https://demo.mysurvey.solutions 2Exact date and time when you tried to access the server, specify your time zone Aug 7, 2019 at 16:34 UTC+2:00 orAug 1, 2019 at 06:59 Pacific Standard Time 3Include your IP address from which you tried to access the server.

October 1, 2019

Is the Designer tool online now?

The Survey Solutions Designer tool is a web-based tool and is accessible over the Internet. As with any website, when you can’t use the site, it could be: a problem with the site, a problem with connection, or a problem with your own device. In order to identify if the problem is with the site or related specifically to you, other devices can be used to try accessing the same site.

September 30, 2019

Server Not Working

Survey Solutions team strives to provide reliable cloud server hosting. Once in a while we are receiving messages that a certain server “…is not working”. In most cases this is a problem with the user’s equipment used to access the server, rather than the server itself. Before sending the report that a server is “not working” use any of the following tools to confirm that this is indeed the case:

September 30, 2019

Language

The Survey Solutions questionnaire can be designed in any language supported in Unicode. See details in this article. A questionnaire may be multilingual. See details in multilingual questionnaires For the langauges applicable to Survey Solutions software components refer to the following table: LanguageInterviewer (App)HeadquartersDesigner English+++ Russian+++ French+++ Spanish+++ Chinese+++ Arabic++- Portuguese++- Georgian++- Romanian++- Indonesian+-- Khmer+-- Thai+-- Vietnamese+-- Ukrainian+-- How to switch the language? readme readme readme

September 19, 2019

Which languages can be used in Survey Solutions questionnaires?

This article discusses the appearance (fonts / scripts) of a Survey Solutions questionnaire. You may also be interested in: changing the interface language of Survey Solutions. composing multilingual questionnaires. The questionnaire instrument (questions, options, section names, error and warning messages, etc) can be designed in any language supported in Unicode. Survey Solutions allows text entry in Unicode and the entered values will be preserved in the exported data (UTF-8).

September 18, 2019

Tablet manufacturers

If you need to get device-specific information or solve a hardware issue, contact your tablet manufacturer for support or consult other users in manufacturer-specific forums. Here are a few community forums lead by the respective manufacturers: Acer; DELL; Hewlett-Packard (HP); Huawei; Lenovo; LG; NVidia; Samsung.

August 23, 2019

Scalability of Survey Solutions

The Survey Solutions supports horizontal scaling and may be deployed as a web-farm for servicing a large number of client connections. This is especially important for operations like population censuses and large national surveys. A web-farm installation is implemented on multiple systems (called nodes) working in concert to service the received requests. Increasing the number of nodes in the farm allows to improve the overall performance: the responsiveness of the system and number of users working simultaneously.

August 7, 2019

Cloud server request

Process overview After you have developed and thoroughly tested your questionnaire, request a new cloud server through Survey Solutions’ self-service portal. To do so, follow these steps: Navigate to the self-service server portal. Log in using your Designer credentials. These are the credentials used to access and edit questionnaires developed with Survey Solutions Designer. Create a new server request. From the Create Request menu, select New server request. Fill the server request form.

July 16, 2019

What tablets should I buy?

Technical Requirements Survey Solutions software works with Android tablets with the following specifications: Version of Android OS: Android 5.0 or better is required. RAM: Minimum 1.5GB Storage: 8GB of flash memory storage. At least 1GB of available space must be available for Survey Solutions’ use. The Survey Solutions software installation package (.apk) is less than 100MB, but more space will be required during the operation of the software. The ultimate requirements for space depend on the kind of survey (questionnaire) and the mode of use of the tablet (number of assignments, simultaneously started assignments, rejections, etc.

June 5, 2019

Server Requirements

Server requirements are periodically revised. The characteristics below are outlined for a survey of no more than 100,000 interviews. Contact support for a consultation if: your survey is larger, or you plan to host several surveys, or if you plan to collect any multimedia data (photos, audio recordings, etc), or there are other non-standard circumstances. Requirements for the server depend on the use and the type of the survey.

March 15, 2019