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Query

Christian John G. Delos Santos Sep 14, 2017 01:43AM EDT

What to do if when symchronization, it says that your device is link to other device, thus it cannot synchronize when in fact no other device was logged in usi g the assigned user name.

1 Community Answers

Best Answer
Aleksandra Komarovskaya Sep 14, 2017 05:24AM EDT

Dear Christian,

Please, read the following article:

http://support.mysurvey.solutions/customer/en/portal/articles/2578016-consequences-of-relinking-a-tablet-device?b_id=12728

This feature was made intentionally not to mix up users and tablets.

Best regards,

Survey Solutions Team support


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