Survey Solutions

Support portal and knowledge base


  • Interviewer Dashboard: Managing the Workload

    Overview of the Interviewer Dashboard The Interviewer dashboard offers an overview of the interviewer’s assi...

    Mar 12, 2018 04:27PM EDT
  • Questionnaire Interface & Answering Questions

    Overview of Questionnaire Interface Answering questions How to know when you have answered a question...

    Dec 05, 2016 07:04PM EST
  • Moving Around the Questionnaire

    Overall Interviewers should strictly follow the survey protocol for administering a questionnaire (e.g. aski...

    Dec 05, 2016 07:05PM EST
  • Answering All Question Types

    The Interviewer application allows several different types of questions: numeric, text, single-select categori...

    Dec 05, 2016 07:04PM EST
  • Synchronization

    Sending completed interviews and receiving new ones The synchronization button is how the interviewer initia...

    Dec 05, 2016 07:06PM EST
  • Comments

    Comments can be left for any question. This may useful to explain answers that you have confirmed but that may...

    Dec 05, 2016 07:05PM EST
  • Quality Control & Marking Interviews as Complete

    Checking whether all questions have been answered Quality control starts with the interviewer. The interview...

    Jun 28, 2017 03:44PM EDT
  • Interface Localization

    The Interviewer application responds to the device language setting of tablets. Localization affects the inter...

    Jun 26, 2018 01:20PM EDT
  • Consequences of relinking a tablet device

    When an interviewer account is created at the HQ, an interviewer may connect from any tablet. Once the intervi...

    Dec 05, 2016 07:07PM EST
  • Troubleshooting

    Diagnostics The diagnostics button provides a number of options for troubleshooting problems with synchroniz...

    Dec 05, 2016 07:06PM EST
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