Survey Solutions

Support portal and knowledge base

Cloud server request

Last Updated: Oct 06, 2017 11:46AM EDT
After you have developed and thoroughly tested your questionnaire, request a new cloud server by writing to support: support@mysurvey.solutions.

Do not request a new server to practice the new functionality. There is a publicly available demonstration server arranged specifically for this purpose (see credentials here).

You will receive a short form with basic information of your projected survey, including the projected starting date, duration, survey size, and other parameters. Fill out this form accurately.

Submit a separate request for each survey unless same interviewers are used to collect data in different surveys simultaneously using the same devices. In this case submit one composite request.

Indicate whether you need the server immediately or you are willing to wait for the newer version (we have regular monthly releases). Even if the server is ticked as required immediately it may take several working days to create an instance for you. Do not delay your server request until the last moment.

If the form has not been filled out accurately or completely, we may request the user to submit the missing required information.

It is important to specify the name and email account of the prospective cloud server administrator. This person will receive the administrative credentials once the server request has been approved. The same email will be utilized for automatic notifications regarding the status of the server.

This article is part of the series of instructions for Survey Solutions cloud servers.
support@mysurvey.solutions
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