Survey Solutions

Support portal and knowledge base

How much does Survey Solutions cost?

Last Updated: Jan 06, 2017 04:07PM EST

The Survey Solutions software suite is always free. At the World Bank's discretion, the platform for hosting the software ‒ typically, a cloud server ‒ may also be provided for free.

The Survey Solutions team offers a full array of support services. Standard email support is free. The Survey Solutions team endeavors to answer all questions within 2 business days or less.

More intensive support, such as on-site training or questionnaire development, may involve fees for cost recovery.  To find out more about the costs for support that your project requires, please contact
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