The Survey Solutions software suite is always free. At the World Bank's discretion, the platform for hosting the software ‒ typically, a cloud server ‒ may also be provided for free.
The Survey Solutions team offers a full array of support services. Standard email support is free. The Survey Solutions team endeavors to answer all questions within 2 business days or less.
More intensive support, such as on-site training or questionnaire development, may involve fees for cost recovery. To find out more about the costs for support that your project requires, please contact firstname.lastname@example.org.