Survey Solutions

Support portal and knowledge base

Troubleshooting

Last Updated: Dec 05, 2016 07:06PM EST

Diagnostics


The diagnostics button provides a number of options for troubleshooting problems with synchronization. Under this menu you can:
  • Check for updates to the interviewer application
  • Test your network connection
  • Manually back up the data collected to Headquarters
  • Create a backup of data collected on the tablet device
  • Share device specifications and information   


These actions are not typically taken by the interviewer, but rather by the supervisor or the surveys technical support in the case of troubleshooting problems on a particular tablet.


 

Settings


The interviewer should never navigate to the settings screen. Only the supervisor and technical staff are authorized to view and modify the contents of this screen.
 
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