Survey Solutions

Support portal and knowledge base

Synchronization

Last Updated: Dec 05, 2016 07:06PM EST

Sending completed interviews and receiving new ones


The synchronization button is how the interviewer initiates an information exchange between their tablet and their supervisor’s laptop. Synchronization performs two tasks. First, it automatically pushes any completed assignment to the supervisor for review. Second, it automatically pulls all new assignments and data collection instruments onto the interviewer’s tablet. After synchronization is complete, the number of new assignments received, number of completed interviews sent, and so on are clearly displayed.
 
 

Why is my data not syncing?


1. Error: No network. Check your network settings.



To resolve:
  • Check your Wifi connection through network connections section of the settings menu on your device.

  • Make sure Wifi is enabled. Make sure you are connected to a network.



2. Error: No connection to the Survey Solutions Supervisor. Please make sure that the website is available.



To resolve:
  • Check the URL of the server. Tap on the application menu button on the right hand corner. Click on Settings and check the server URL under the Supervisor URL heading. If you find an error, tap on the field to make changes.
  • If the server URL is correct, please inform your Supervisor/Headquarters about the error.


3. Error: Timeout when connecting to the Survey Solutions Supervisor website. Check your internet connection.



To resolve:
  • Check the Server Response timeout settings. Tap on the application menu button on the right hand corner. Click on Settings and tap on the Server Response timeout field. In the pop up window, you can increase the number of seconds allowed.

 
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